Returns & refunds policy
Every item is imagined, printed and assembled by hand. If something is not right, write to us and we will make it right.
Time limit to request
You have 14 days from delivery to email us at forsosw@gmail.com with your order number and a photo of the item.
After that window we will still try to help, but a refund cannot be guaranteed.
Eligible items
Items must be unused, unwritten, unstamped and in their original packaging.
Personalised items, digital downloads, already-mailed postcards and opened Somewhere Adventures envelopes (the clues are revealed) cannot be returned.
Damaged parcel or missing item
If your order arrives damaged or incomplete, write to us within 7 days with photos of the parcel and its contents.
We reship or refund in full, your choice. No physical return is needed in that case.
Return shipping
Return postage is paid by the buyer, unless the item is faulty or we made a mistake.
We recommend a tracked service: we cannot refund a return that is lost in transit.
Refunds
Once the return is received and inspected, the refund is issued to the original payment method within 5 to 10 business days.
Original shipping fees are not refunded, unless the error was ours.
Somewhere Adventures subscription
You can cancel your subscription at any time; it takes effect on the next billing cycle.
Envelopes already shipped are non-refundable, but we replace any envelope lost in the mail free of charge.
A question? Email us at forsosw@gmail.com.